Smart City, Freedom through Technology project

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Main actors

Local Government

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Project area

Whole City/Administrative Region

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Ongoing since 2014/01

Ramallah is deploying smart technologies to engage with citizens and improve quality and accessibility of services.

The Smart City, Freedom through Technology project aims to enhance communication with the local community, improve remote service delivery, provide information to the public on activities and public events in the municipality, and gather feedback on service delivery.

Through crowdsourced and remote data gathering around usage patterns for public spaces, the city intends to extend the types of assets and services included in the Ramallah Smart City platform. It will include mapping and promotion of cultural sites, and a social platform where users can communicate experiences of the city’s assets with one another.

The project has shown impressive results in different aspects including governance and transparency, quality and accessibility of services, responsiveness to emergency situations, education, tourism, and cultural activities.

Sustainable Development Goals

Build resilient infrastructure, promote inclusive and sustainable industrialization and foster innovation
Reduce inequality within and among countries
Make cities and human settlements inclusive, safe, resilient and sustainable
Promote peaceful and inclusive societies for sustainable development, provide access to justice for all and build effective, accountable and inclusive institutions at all levels

Guangzhou Award

This project was shortlisted for the 'Guangzhou Award' in 2016.

Ramallah, Palestine

Size and population development
The Palestinian Central Bureau of Statistics (PCBS) 2016 states the population of the Ramallah Municipality is 357,968 residents (7.4% of the total Palestinian population); 151,471 rural, 185,701 urban and 20,796 in camps). Ramallah city population is 35,140 with a population density of 519 persons per square kilometer, a house hold average of 4.9 and a growth rate of 2.5%.

Population composition
In 2016 the PCBS recorded 93% of Palestinians are Muslim, the vast majority of whom are followers of the Sunni branch of Islam with a small minority of Ahmadiyya and 15% being nondenominational Muslims. Palestinian Christians represent a significant minority of 6%, followed by much smaller religious communities including Druze and Samaritans.

Main functions
Ramallah is located in the central West Bank, 10 km north of Jerusalem at an average elevation of 880 meters above sea level adjacent to al-Bireh. The city is considered the administrative capital of the Palestinian state, with the headquarters of the Palestinian Authority, the Prime Minister's Office, the Prime Minister, the Palestinian Legislative Council, in addition to most of the offices of the Palestine Liberation Organization and its factions, ministries, as well as the majority, if not all, of the representations, consulates and embassies operating in the State of Palestine or the Palestinian Authority, as well as the offices of United Nations organizations, Palestinian, Arab and foreign institutions.

Main industries / business
The main industries operating in Ramallah are manufacturing of sanitary paper, cardboard, furniture, food processing, olive oil, soap, textiles, medicines, cement, arts and craft. In 2016 PCBS data recorded labour force by occupation as agriculture (12%), industry (23%) and services (65%).

Political structure
The Ramallah and al-Bireh Governorate is one of 16 governorates of Palestine. It covers a large part of the central West Bank, on the northern border of the Jerusalem Governorate. It’s district capital (seat) is the city of al-Bireh. According to PCBS, the Ramallah and al-Bireh governorate has 78 localities, including cities, municipalities, villages, councils, neighbourhoods and refugees camps.

Administrative structure
In the territories administrated by the Palestinian Authority, a municipality is an administrative unit of local government, similar to a city. They were established and decided after the creation of the Local Government Ministry of the Palestinian National Authority in 1994. All municipalities are assigned by the Local Government Ministry. Municipal council members and mayors are elected by the residents of the particular locality. Municipalities are divided into four sectors depending on their population and importance to their particular governorate. Ramallah Municipality is an A level municipality. These localities are considered cities. Their municipal councils consists of 13 members and a chairman in addition to the elected mayor.

Ramallah is a Palestinian city in the central West Bank located 10 km north of Jerusalem at an average elevation of 880 meters above sea level.  Since the initial establishment of the Palestinian Authority  in 1994, the city has become the cultural, commercial and governmental hub of the West Bank and experienced rapid growth.

However, political factors prevent the maximum utilization of technologies such as 3G or 4G networks, not allowing Ramallah citizens to gain proper access to stable internet services, including e-government services. To counteract this, in 2013, the Ramallah municipality launched the Smart City, Freedom through Technology project with the objective of establishing a smart city to improve communication with and services for all citizens.

Activities that have been implemented:

  • · Wifi services are accessible at most primary streets through fiber optic network solutions.
  • · In Public places including municipal buildings, libraries, parks, gardens and entertainments centers, free network connection and municipal services are offered, enabling residents and tourists to use wifi.
  • ·Installation of cameras at major intersections across the city with live streaming help in security and weather emergencies.
  • ·As Google Earth is restricted in the West Bank, the project provides an alternative for navigation.
  • · all 14 municipal facilities have been connected together using the fiber network,
  • ·Technology Infrastructure for technology-based teaching-learning system in all seven public schools in the city.
  • ·supplying one of these schools with equipment and services to become the first “Smart School” among Palestinian public schools,
  • ·several interactive GIS (geographic information systems) applications have been developed.
  • ·detailed project plans for Enterprise Resource Planning Software has been approved to convert the municipal services to e-services.


Through the project, Ramallah municipality is able to revolutionize its data management system, and has significantly improve quality of services and innovatively overcome challenges posed by the complex political and security context under which citizens of Ramallah live. Internal policies and procedures have been significantly reengineered to be compatible with the new databases and technological tools. For example, each department at the municipality has an application on the GIS which has become part of work flow and documentation procedures. The municipality now plans to only accept applications that are electronic, in order to facilitate processing of application and tracking and timely response. Other GIS applications are used to report incidents and complaints and track them.

The second phase of the project is underway and includes spreading the wi-fi coverage to all streets of the city including sub streets and utilizing more applications and tools to increase effectiveness and quality of services (for example installing sensors on waste containers for fast collection and recycling of filled ones). The project will also continue to encourage the private sector and entrepreneurs to create innovative applications and initiatives.

This project is an independent initiative by the Ramallah Municipality, with the  support of  the Ministry of Telecommunication & Information Technology (MTIT) and the Ministry of Local Government (MOLG)

The project is a positive example of public-private partnership and collaboration between the central and local governments,  experts from academia, PITA (Palestinian Information Technology Association of Companies, the private telecommunications sector and international donors, GIZ and USAID, were involved in providing financial support.

The project has achieved significant measurable impact, more than what was initially anticipated. This can be demonstrated through the number of hits on the municipality website and the increasing number of citizens using e-services.

There has been an increase in private sector investment in the technology sector, as demonstrated by the number of applications developed by private sector companies and individual investors relying on some aspects of the project.

There has been a substantial increase in the number of citizens participating and attending public events organized by the municipality (largely due to the advertising campaign of the project)

The technical infrastructure provided by the project made it possible for the municipal council to broadcast its weekly meeting, allowing citizens and stakeholders to watch the entire session and thus increase transparency of the work of the council.

The implementation of the project has encountered tremendous challenges and continues to do so. A major obstacle is the outdated legal framework applicable in the West Bank for example, the lack of e-signature, cyber-crimes and e-payment laws. Moreover, the Israeli Occupation prevents the maximum utilization of technologies (3G/ LTE advanced, Fiber between cities, Google Maps) and the importation of certain technological equipment

MOLG (Ministry of Local Government) is supportive of the project, adopting the GIS component as a national model and is working on disseminating it to other municipalities in the West Bank and Gaza Strip under a national GIS initiative.

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Guangzhou Award
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Guangzhou Award

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