© Municipalidad de Córdoba

Digital transformation of public procedures

Status
ongoing
50%
City

Cordoba

Main actors

City Government

Project area

Whole City/Administrative Region

Duration

Ongoing since 2019

An e-government reform to improve municipal services.

In 2019 the Municipality of Cordoba announced a digitalization program to streamline and improve the performance of Municipal agencies with participation from the private sector and citizens. Initiatives undertaken include a digital civil registry, electronic auction, electronic notification, electronic offices, digital neighbour platform, real-time public transport app, digital guide of procedures and the digitalisation of permits and municipal licenses. The process involves developing applications that addresses citizens requirements and ensures accessibility and easy navigation of the online applications. A number of these initiatives simplified procedures, generated monetary savings for the municipality and have been especially useful in the COVID-19 pandemic. The program is expected to continue until 2023.

Sustainable Development Goals

Build resilient infrastructure, promote inclusive and sustainable industrialization and foster innovationMake cities and human settlements inclusive, safe, resilient and sustainablePromote peaceful and inclusive societies for sustainable development, provide access to justice for all and build effective, accountable and inclusive institutions at all levelsStrengthen the means of implementation and revitalize the global partnership for sustainable development
City
Cordoba, Argentina
Size and population development
Cordoba has a total extension of 576 square kilometres. In 2019, Cordoba had an estimated 1,446,201 inhabitants. The city is highly urban, although with a population density that is significantly lower in comparison to Buenos Aires, with 2,308 people living per square kilometre.
Population composition
The majority of the people born in Cordoba are of Italian and Spanish descent. Additionally, Cordoba hosts the second most extensive Jewish community in Argentina (after the city of Buenos Aires), and has also received an influx of people from Lebanon, Syria, Korea, China, Japan, Ireland and Croatia. It has a long multicultural tradition, with the number of foreign-born residents making up 43 percent of the population in the 1910s. Over 114,000 students studying at the famous University of Cordoba, founded in 1613, populate Cordoba. Many of the students come from the North and Northwest of Argentina, as well as from neighbouring countries like Perú, Bolivia, and Paraguay.
Main functions
The city of Cordoba is the second most populous city in Argentina, and it is located 484 metres above sea level in the nation’s central region, on the banks of the Suquía River. It is also the capital of the Province of Cordoba, which is not identical with the city. It is a place with a strong colonial tradition, maintaining its place as the country’s most active provincial city. The preeminent role of higher education and the presence of university students has earned it the nickname of La Docta or The Knowledgeable. Furthermore, Cordoba differs from other cities in the country like Buenos Aires that represent more important touristic hubs. Culturally, the city is recognized for its colonial architecture in central buildings, owed to the presence of the Catholic Jesuit order. The National University of Cordoba is one example, as it is the oldest university in Argentina and fourth in the American continent. Another example is the Jesuitic Quarter (la Manzana Jesuítica) was declared a World Heritage Site by UNESCO in the year 2000.
Main industries / business
Cordoba is a city that thrives from the commerce and services sector, which make up 77 percent of its Gross Geographic Product. In 2007, Cordoba’s contribution to the national GDP equated to 3.65 percent. The automotive industry is important as well, as the city hosts the most important terminals for car manufacturers like Renault and Fiat. For more than a decade, Cordoba has also made an effort to have an influential technological sector, made possible by the creation of a technology cluster and the establishment of national and foreign companies around the National University, which contained the largest supercomputer in Argentina between the years of 2010 and 2017.
Sources for city budget
The city budget combines the local tax revenues and capital injection. Cordoba is one of the few cities in Argentina that is allowed to collect taxes, being its largest budget source, followed by the Federal Tax-Share to which all provinces are subjected by law. Third, a budgetary source for the city of Cordoba is the revenues collected through user fees, property rents and business licenses.
Political structure
Cordoba is the capital of the Province of Cordoba which means that, in addition to local governance, the city hosts the powers of the state, housing the governorship, the Justice Superior Tribunal and the State Congress (single chamber congress). These decide on every matter except those of national interest, which means that the Province (one of 24 nationwide) possesses great degrees of autonomy according to law.
Administrative structure
The city is divided into 11 Communal Participation Centres (CPC) which serve as terminals of the municipality, to help take care of the main administrative functions of the city: green areas, waste management, public transport services, control and decision over the use of soil, etc. Each of these CPC’s is composed of a number of barrios or neighbourhoods, to which we may add the existence and presence of countries, private neighbourhoods closed off to the public. The CPC’s are complemented by neighbourhood centres (Centros Vecinales), civil associations conformed by neighbours who monitor municipal activity.
Website
http:// https://www.cordoba.gob.ar/

The digitalisation program of the City of Cordoba commenced in 2019 in response to an urgent need to simplify the way citizens had to complete certain civic formalities. To achieve these objectives, the Secretariat of Planning, Modernisation and International Relations (SPMRI) was established and is in charge of managing the reform.

The strategy was developed with two main objectives:

  1. designing and implementing projects to simplify and digitalize procedures and services in the municipal public administration.
  2. implementing agile methodologies and open innovation models to accelerate public and social innovation processes.

The digital transformation has the following components:

  • e-government procedures
  • Digital file: administrative documents have been digitized
  • Digital and electronic signature
  • Electronic administrative address: For each administrative procedure, there is an electronic access point
  • An electronic notification system to communicate with citizens.
  • Digital identity
  • Remote management to access the files / perform municipal services remotely.
  • Interoperability of municipal services       

Citizen support has been achieved through two fundamental tools:

  1. The citizen's digital identity, which allows the citizens to validate their identity with the State through a digital service. In September 2020, the number of citizens with digital identities was 727,608, out of a total population of 1.4 million,
  2. Electronic notification, which will avoid the use of physical postal mail and generate immediate electronic communications.

The lead agency for the project is the Cordoba Municipality. A budget of 93 million pesos has been allocated to implement the digitalization procedures.

The digitalization project has accelerated the speed of administrative procedures, which has been especially helpful during the pandemic. It has generated monetary savings of more than 241 million pesos for the Municipality. For each digitisation programme, thousands of litres of water, tons of paper and, therefore, thousands of trees were saved. Finally, the results of the initiative are reflected in the time saved for citizens in performing the following procedures:

  • Digital civil registration
  • Electronic notification
  • Digital ID card
  • Electronic auction
  • Electronic official documents
  • Citizen App
  • Digital neighbour platform
  • Digital guide to procedures

Real time information app (CorLab) for public transport services

The project faced the following challenges:

  • There was no registry of administrative procedures existing, so it was difficult for citizens to follow their digital transformation.
  • The procedures were highly subjective and the way to complete them was very heterogeneous. The same implementation procedure required different criteria and requirements depending on the entry desk where they were initiated (the municipality has several decentralised entry desks in the city).
  • The vast majority of procedures were paper-based and even required the presence of the citizens to initiate, continue or follow up.   
  • The interface of the municipality's website had many sections, but they were not systematised, which made it difficult for citizens to use. Updating the open government portal required manual uploading of data, generating high costs for the municipality.
  • Public innovation: There was no use of agile methodologies for the design or monitoring of initiatives. This resulted in low citizen and public employee participation in the development, implementation and monitoring of new projects.

The successful transferability of this project to another city requires the following actions:

  • Clear leadership and support of the municipal chief executive.
  • Involving experts to follow the reform processes
  • Legal advice for reform
  • Spaces for innovation and experimentation
  • Private sector participation
  • Emphasis on simplification of procedures
  • Generating early wins to gain buy-in from stakeholders and municipal employees
  • Communication strategies to convey goals and results
  • Forging alliances with strategic partners        
Banco de Desarrollo de América Latina. (2021). “Liderazgo público y participación privada y de ciudadanos: la transformación digital de la ciudad de Córdoba Argentina”. 
 
 
 

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Municipalidad de la Ciudad de Córdoba
Cordoba, Argentina

Municipalidad de la Ciudad de Córdoba

Institution | Secretaría de Planeamiento, Modernización y Relaciones Internacionales
Municipalidad de la Ciudad de Córdoba
Cordoba, Argentina

Municipalidad de la Ciudad de Córdoba

Institution | Secretaría de Planeamiento, Modernización y Relaciones Internacionales

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