The state of Berlin is aiming to become climate-neutral by 2045. This was legally established by the Berlin Climate Protection and Energy law, which came into force in 2016. The central instrument for achieving this goal is the BEK 2030 (Berlin Energy and Climate Protection Program).

Improving the energy performance of buildings as well as the use of renewable energies and efficient systems play a key role in reducing Berlin's CO2 emissions.

The technical possibilities for high-quality construction and renovation in terms of energy efficiency and building culture are constantly evolving. There is no shortage of consulting and information services in this area. Berlin has a diverse, heterogeneous stakeholder structure with supra-regional and regional, publicly funded, and commercial consulting services.

Improved visibility and overview of existing services is identified in the BEK 2030 as a key component for increasing the rate of energy-efficient renovations and high-performing new buildings.

Therefore, by establishing and operating the information centre the City intended to create a neutral contact point that connects and complements existing information and advisory structures.

At the same time, there is a huge gap between what would technically be possible and what is applied on a practical level. BAUinfo was established mainly to help close this gap.

The BAUinfo office Spreeufer 2

The BAUinfo Berlin office at Spreeufer 2 is the central operational heart of the project. It offers a modern, sustainable, and customer-friendly environment for face-to-face, telephone, and digital consultations, as well as a place for networking with cooperation partners. Its central location in Berlin-Mitte ensures good accessibility. The office meets all functional requirements of the project concept and has been evaluated by clients and those seeking advice as a positive element of the project. Its relevance lies in its role as a physical anchor point for direct consultations and as a visible flagship for BAUinfo Berlin—even though its potential for growth and event operations at its current location is limited.

Establishment of the website

The BAUinfo Berlin website represents the project's central communication tool and serves as the first point of contact for those seeking advice. From the outset, the goal was to guide visitors efficiently to booking a consultation appointment. During implementation, attention was paid to intuitive user guidance, supported by prominent appointment booking buttons and a minimalist, mobile-optimized design. The initial rollout took place in a preliminary version in May 2022 to provide future information and consulting options. The final Typo3-based website went online in August 2022. It meets high standards of accessibility, data protection, and technical security. The ability to integrate interactive media formats, as well as features such as energy checks, building graphics, and the event calendar, reinforce the website's relevance as a digital information and networking platform for energy-efficient renovation and construction in Berlin. This supports both the visibility of BAUinfo Berlin and the targeted addressing and activation of target groups: www.bauinfo-berlin.de

Establishment of event formats & the Exhibition "Faktor Wohnen”

BAUinfo Berlin's event formats have established themselves as a central tool for brand building and public relations. Over the course of the project, 52 events with approximately 6,000 participants were realized. The activities were complemented by selected expert panels and a large 6-week exhibition "Faktor Wohnen", with more than 200 participants and around 2000 visitors. 

The lead agency for the project is the Senate Department for Mobility, Transport, Climate Protection and the Environment (SenMVKU). 

Since its founding, BAUinfo Berlin has complemented the local advisory landscape and, through its guiding function, has positively influenced the provision of advisory services. BAUinfo has conducted over 2,000 consultations, thus providing citizens, experts, and interested parties throughout Berlin with professional advisory services.

In addition to the advisory services, BAUinfo Berlin has also facilitated over 6,800 referrals to relevant institutions, experts, and service providers. These referrals have helped simplify access to further support and deepen collaboration within the Berlin advisory landscape.

In addition, BAUinfo Berlin has organized more than 60 information and advisory events, attracting an impressive attendance of around 7,300 participants and visitors. These events – from workshops and panel discussions to conferences and networking meetings – have created important spaces for dialogue, knowledge exchange, and social engagement.

Between 2022 and 2024, the geopolitical, energy, and funding conditions shifted dramatically, altering the context in which energy-saving renovations are planned and executed. 

Key influencing factors include:

• At the federal level, the amended Building Energy Act (GEG 2024) introduced major changes, including the first-ever obligation to use renewable energy for new heating systems. Closely tied to this was the new Municipal Heat Planning Act. Together, these created pressure for developers and property owners to act.
• In Berlin, the elaboration of city-wide heat planning provides positive momentum, encouraging many stakeholders to think about their future heating supply and seek advice. At the same time, this also created an increased demand for consulting services.
• The re-municipalization of the district heating system in Berlin marked another turning point. Many inquiries now focus on whether future heating will be supplied centrally or decentrally within neighbourhoods.

BAUinfo Berlin has established itself as a functional and appealing advisory centre. The personalized advice and well-designed office on the banks of the Spree have been positively reviewed.

A clearly structured, informative website as the first point of contact is crucial. It must be self-explanatory, up-to-date, and user-friendly. The in-depth presentation of core topics and the integration of external content are useful.

The cooperation network proved to be a key pillar. Targeted bilateral partnerships (e.g., with the LFE, an association for energy consultants) have strengthened advisory chains.

BAUinfo Berlin - Nachhaltig bauen und sanieren